Terms of Service

Welcome to Hirepay. These Terms of Service ("Terms") govern your use of our payroll management services and website. By accessing or using our services, you agree to be bound by these Terms.

Acceptance of Terms

By creating an account or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

Description of Service

Hirepay provides online payroll management services including but not limited to:

• Automated payroll processing and calculations
• Employee leave management
• Performance appraisal tools
• Tax compliance and statutory reporting
• Multi-country payroll support for UK, Gambia, Uganda, and UAE

User Accounts and Responsibilities

Account Creation

To use our services, you must create an account by providing accurate and complete information. You are responsible for maintaining the security of your account credentials.

User Responsibilities

You agree to:

• Provide accurate and up-to-date information
• Maintain the confidentiality of your account credentials
• Use the service only for lawful purposes
• Comply with all applicable laws and regulations
• Not attempt to interfere with or disrupt our services
• Not access data belonging to other users

Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. We may temporarily suspend service for maintenance, updates, or other operational needs. We aim for 99.9% uptime as outlined in our Service Level Agreement.

Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

Data Security

We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security.

Payment Terms

Fees and Billing

Our service fees are clearly outlined in your service plan. Payment is due according to your chosen billing cycle. Failure to pay may result in service suspension or termination.

Refunds

Refund requests are considered on a case-by-case basis. Generally, we do not provide refunds for used services, but we may offer prorated refunds in certain circumstances.

Intellectual Property

All intellectual property rights in our services, including software, documentation, and content, remain our property or that of our licensors. You are granted a limited, non-exclusive license to use our services according to these Terms.

Limitation of Liability

To the maximum extent permitted by law, Hirepay shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability shall not exceed the amount paid by you for our services in the 12 months preceding the claim.

Service Modifications

We reserve the right to modify, update, or discontinue our services at any time. We will provide reasonable notice of significant changes that may affect your use of the service.

Termination

Termination by You

You may terminate your account at any time by contacting us. Upon termination, you will lose access to your data unless you export it beforehand.

Termination by Us

We may terminate or suspend your account if you violate these Terms or for other legitimate business reasons. We will provide reasonable notice when possible.

Compliance and Legal Requirements

Our services are designed to help you comply with employment and tax laws in supported countries. However, you remain responsible for ensuring compliance with all applicable laws and regulations in your jurisdiction.

Dispute Resolution

Any disputes arising from these Terms or your use of our services will be resolved through good faith negotiation. If resolution cannot be reached, disputes will be subject to the jurisdiction of the courts in the United Kingdom.

Changes to Terms

We may update these Terms from time to time. Material changes will be communicated to you via email or through our service. Continued use of our services after changes constitutes acceptance of the new Terms.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: info@hirepay.uk.com
• Phone: +44-02081292852
• Address: Hirepay, London, United Kingdom

By using our services, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.